Salams' Mission is to "Serve the Ummah by bringing together the hearts of Muslims". We hope to achieve this mission while safeguarding the dignity and respect of all muslims who utilize our app. Our goal is to facilitate marriages, foster friendships and networking among all people within our diverse Ummah of 2 billion Muslims around the globe.

The Qur'an states that human beings are created in different tribes and nations so that they may know and understand each other.

"O mankind, indeed We have created you from male and female and made you peoples and tribes that you may know one another." (49:13)

While achieving this purpose, we expect the Muslim community who utilize the Salams app to treat each other with kindness and respect. As a Muslim company we promote the best actions and the best manners as in the Hadith in which our Beloved Prophet (SAW) stated: "‏ إِنَّ مِنْ أَخْيَرِكُمْ أَحْسَنَكُمْ خُلُقًا‏"

"The best among you in Islam are those with the best manners,” (Saheeh Bukhari). (See Hadith No. 56 (B) Vol. 8).

We expect our members to treat each other in a correct and kind manner by upholding to the teachings of Islam. If you fail to act appropriately, you could be permanently banned from the Salams app. Our etiquette expectations are listed below. If a member violates any of the guidelines listed, disciplinary actions will take place.

To ensure the safety of our app, we ask you to report any offensive behavior, and a member of our customer support team will investigate every report made.

At Salams, we expect an appropriate profile and appropriate behavior:

Appropriate Profile

Fake profiles

We stress that no user tries to impersonate any person, misrepresent your age, or put false information in your profile. To ensure the safety of our members, our team has a thorough Selfie Verification process to avoid any possible spamming and/or impersonations.

  • If our team has doubts about the "realness" of your profile selfie, we have the right to perform ID verification. To verify the validity of your identity, our team will request a legally issued document(i.e. state ID, driver's license, etc.)

  • Niqabi profiles can be approved on the Salams app once it undergoes the selfie verification process. To avoid fake profile our team will undergo the thorough selfie verification process (our team will request a legally issued document(i.e. state ID, driver's license, etc.).

Possible Disciplinary action: Ban 🚫

Inappropriate Photos

In Islam, it is important that men and women guard their modesty. We stress that our users have appropriate and modest photos on their profiles. Users should not have revealing, inappropriate, sexual photos on their profiles. Content containing nudity or anything sexually explicit is strictly prohibited. Users must not engage in sexual conversations. Failure to comply with these guidelines will result in profile rejection and/or ban.

Possible Disciplinary action: Ban 🚫

Duplicate Accounts

Only one account is permitted per user. If you have to make another account due to a number change or email address change, please contact customer support. Reasons for making a new account will have to be verified by the Salams team. If you have any previous disciplinary actions, we have the right to reject the creation of duplicate accounts. Once we understand your request for a new account, we will have the ability to delete your old account so that you can start fresh.

Possible Disciplinary action: Ban 🚫

Minors 🔞

You must be 18 years or older to sign up for our app.

If we see a profile that encourages harm to a minor or depicts a minor in a sexual or suggestive way, we will permanently ban that user.

Possible Disciplinary action: Ban 🚫

Appropriate Behavior

Inappropriate Language

To ensure a safe environment for our members and our customer support team, we expect there to be appropriate and kind communication among all parties.

A first offense of speaking in an abusive, obscene, offensive, threatening, profane, harassing, or racially offensive manner will result in immediate termination and ban from utilizing our app.

Possible Disciplinary action: Ban 🚫

Solicitation/Prostitution

  • Ignore any request to send money – even if the person claims to be in an emergency – and report it to us immediately. Never give out financial information such as your social security number, credit card number or bank information.

  • Any form of sexual activity is strictly prohibited and will result in a permanent ban. If a user attempts to promote or advocate for any form of prostitution, human trafficking, or any other sexual exploitation, they will be permanently banned from Salams.

    Possible Disciplinary action: Ban 🚫

Racist/Hate Behavior

We strictly prohibit any content that supports or advocates racism, bigotry, or any form of hatred against users or groups based on their religious sect, ethnicity, national origin, disability, age, or gender. Any racist or hate behavior (not limited to the aforementioned offenses) will not be tolerated and users will be either banned or warned. If users persist in any form of racist misconduct, there is a possibility of being permanently banned from Salams.

Possible Disciplinary action: Warning and/or Ban 🚫

Harassment

No user has the right to harass another user in any form. A user should never involve other parties in harassing another user or directly harassing a user themselves. If a user rejects you, you should never feel like you have an excuse to be obsessive or abusive. This includes any acts that intimidates, humiliates, threatens, alarms, or puts another user in fear. Salams will take the appropriate measures to investigate reports that fall into the category of harassment and could ban any user who engages in such behavior.

Possible Disciplinary action: Ban 🚫

Ghosting/Seriousness Policy

Please treat others the way you would like to be treated. Do not Ghost if you don't like to be Ghosted. The Salams platform was designed for serious users with marriage on their mind. Please reply to all messages. If you have decided to "Like" a user and have matched with them, please reply and spread the Salams(Peace) to see where things could go. Also if a member has mustered up the courage to instant chat you, please be courteous and reply in a polite manner whether you are interested or not interested. An in-app reminder will tag the messages that have gone past 14 days with no response.

Disciplinary action: Reminder/Warning

Polygamy

Salams users are not permitted to use the Salams Love platform if you are already married. Islam does allow for polygamy; however, it is illegal and punishable by law in the U.S. and other countries. If the Salams team identifies any married user utilizing the Love platform, you will be banned. Or if we are provided with clear evidence to show that a Salams user is currently married whilst using the Love platform, you will be banned.

Possible disciplinary action: Ban 🚫

Investigative Process

The Salams teams' investigation process is not to be compared to a judicial system or any form of court of law. Salams investigation process includes reviewing users' accounts and to make the most appropriate decision based on the details we have available to review. Our customer support team will investigate the evidence after reviewing your account at our best judgement. Please keep in mind that our Terms of Service allow us to ban anyone at anytime without disclosing why.

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